Pfarrkirche U. L. Frau Geburt in Altenmarkt im Pongau
4.0
km
Brunnbauerngasse 1
Heimatmuseen Altenmarkt
4.1
km
Museum
Heimatmuseum
4.1
km
Brunnbauerngasse 1
Die Altenmarkter Heimatmuseen
4.1
km
Feuersang 57
Griessenkareck
4.6
km
Weberlandl 64
Bauernhofmuseum Salzburg
4.5
km
Amusement Park
Wasserwelt Wagrain
6.9
km
Hinter der Stadtmauer
Radstadter Radgarten
6.7
km
Nearby
Hauptstraße 159
Snow Space Flachau
350 m
Restaurants
Essgalerie
60 m
Flachauer Strasse 284
Restaurant Hoagascht
150 m
Flachauer Strasse 14
Burgstall Hutte
230 m
Burgstall Hutte 5542 Flachau
Flachauer Gutshof
420 m
Pichlgasse 15
Restaurant Possruck
540 m
Am Hammerrain 217
Kaiserstubn
510 m
Flachauer Strasse 147
Hofstadl
660 m
Hofgasse 232
Paularei
760 m
Flachauer Strasse 353
Berggasthof Munzen
820 m
Feuersang 140
Zum Zottl
700 m
Wastlgasse 340
Reviews and Ratings
Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
6.0/10
Guest rating
Rooms
5.0
Location
8.8
Service
5.0
Dining
6.7
Guest reviews
6.0/10
based on 18 reviews
4.5/5
based on 126 reviews
8.5
8.5/10 based on 81 reviews
#7 of 31 hotels in Flachau based on Tripadvisor
Joan
United Kingdom,
January
2025
8.0/10
I had a mixed experience at this hotel. The family-oriented amenities, like the game rooms and heated pool, made it perfect for kids. However, the heating was excessively high, causing discomfort at night. The location provided easy access to skiing, which was a definite plus. Overall, it’s a solid choice for families, but some aspects need improvement.
Rooms
7.0
The rooms were comfortable but extremely warm due to the central heating.
Service
9.0
The service was patient even during the peak hours in the dining areas.
Location
9.0
The hotel is conveniently located near ski areas, making it easy to hit the slopes.
Dining
7.0
The meals were good, but there was a need for more variety, especially at breakfast.
Facilities
8.0
The hotel offers excellent family amenities, including a game room and sauna.
Thomas
United States,
January
2025
5.0/10
I had a very disappointing experience at this hotel. The facilities, particularly the pools and sauna, were nice, but the rooms we were given were outdated and poorly maintained. The service at the front desk was rude when we raised our concerns. Overall, the quality of what we received did not justify the high price point, and I would advise others to ensure they are getting a renovated room before booking.
Rooms
5.0
Our apartment was very outdated, seemingly stuck in the 1980s, and not at all what was portrayed on the hotel website.
Service
5.0
The staff at the front desk were incredibly rude and dismissive when we complained; they offered us the option to check out instead of addressing our concerns.
Location
Dining
5.0
The restaurant had a variety of buffet-style options, but the quality was mediocre at best.
Facilities
7.0
The pools and sauna areas were quite nice, allowing for some relaxation after skiing.
James
United States,
December
2024
6.0/10
The hotel offers a great experience, especially for families with children. The amenities are fantastic, providing plenty of entertainment for kids. However, we encountered issues with room quality and staff attitude, which left us feeling dissatisfied. The overall value for money could be improved, given the quality discrepancies we faced during our stay.
Rooms
5.0
Unfortunately, the apartment we stayed in was outdated and far from the beautiful images we saw on the website. It looked like it hadn't seen a renovation in decades, which was quite disappointing given the price we paid.
Service
5.0
While the staff was helpful during peak times, we experienced rudeness from the reception when we raised our concerns about the room's condition. This lack of empathy really dampened our overall experience.
Location
9.0
The location of the hotel was perfect for skiing, with quick access to the slopes, making it convenient for our daily activities.
Dining
6.0
The dining options were plentiful, but the quality of the buffet-style meals was mediocre, especially considering the all-inclusive pricing.
Facilities
8.0
The facilities, including the pools and sauna, were a highlight and well-maintained, providing a nice respite after a long day outdoors.
Benjamin
United Kingdom,
October
2024
5.4/10
My experience at this hotel was quite a mixed bag. On one hand, the facilities were impressive with a great sauna area and fun amenities for kids. However, the value for money was lacking, especially given the outdated room we stayed in. The restaurant’s quality could also use some improvement, as the buffet style left much to be desired. Overall, while I enjoyed some aspects, I can't ignore the poor service and the condition of the room.
Rooms
5.0
Unfortunately, our apartment was outdated and did not match the renovated look advertised on the website. Quite disappointing for the price we paid.
Service
5.0
The reception staff was dismissive of our concerns about the room, which really put a damper on our experience. They were not accommodating at all.
Location
8.0
The hotel is conveniently located near ski areas, making it a good base for winter sports.
Dining
5.0
The restaurant offered a wide variety of food, but the overall quality was mediocre, particularly for dinner.
Facilities
9.0
Facilities like the pools and sauna were excellent, providing a great way to relax after a day of skiing.
Alexander
United States,
October
2024
7.6/10
This hotel is ideal for a ski trip, offering comfortable room designs and excellent dining options. I loved the sauna facilities, which were perfect for relaxation after a day on the slopes. However, be careful with the room quality as not all rooms are well-maintained, and I found some staff insensitive to complaints regarding room standards, which was disappointing.
Rooms
8.0
The room had a thoughtful design with plenty of storage and a lovely seating area, but I was warned about the character of non-renovated rooms. I'd rate it a solid 8 for the room I stayed in.
Service
5.0
Service varied greatly; while some staff were friendly, my complaint about the room was met with rudeness, which was quite frustrating. I’d give service a 4.
Location
9.0
The location is fantastic, with the ski bus stop right outside, making it super convenient to reach the slopes. I'd rate the location a 9.
Dining
9.0
Dining was excellent with a varied menu, particularly enjoyed the delicious evening meals. I’d rate it a 9.
Facilities
8.0
The relaxation facilities, especially the sauna, were a highlight for winding down after skiing. I'd rate the facilities an 8.
Christian
United States,
September
2024
9.0/10
We had an amazing time at the hotel! The staff was incredibly friendly and attentive, making us feel right at home. The children loved the various activities and amenities available, especially the indoor playground and the pool. The meals were delicious and featured a great variety, but the heating in our room was a bit too much at times. Overall, it was an excellent experience for our family, and we look forward to returning!
Rooms
8.0
The room was clean and comfortable, although the centralized heating made it a bit too warm at night, requiring us to open the windows occasionally.
Service
10.0
The staff was extraordinary in their friendliness and attentiveness to our needs, especially during busy meal times.
Location
9.0
The hotel is conveniently located near skiing areas, making it perfect for quick access to the slopes. It's also in a nice area for other family activities.
Dining
9.0
The variety and quality of meals were impressive, with something for everyone, especially during breakfast and the barbecue dinner.
Facilities
9.0
The facilities were fantastic, with an indoor playground that kept our kids entertained and a lovely swimming pool.
Frederick
United Kingdom,
September
2024
5.0/10
My experience at this hotel was quite disappointing. While the public areas, like the pools and sauna, were nice, the room we got was very outdated and didn't match the photos on the website. The staff's response to our complaints was surprisingly rude, which left a negative impression. Overall, I felt that the price I paid was not at all justified by the quality of the accommodation.
Rooms
5.0
The apartment we stayed in was from the 1980s, poorly maintained, and not at all what was advertised on the website.
Service
5.0
The service at the front desk was rude and unhelpful when we raised our concerns about the room quality.
Location
Dining
Facilities
8.0
The pools and sauna areas were a highlight during our stay, offering a nice place to relax after a long day.
Douglas
United States,
August
2024
5.0/10
My experience was quite mixed. The hotel had some great relaxation facilities, like a lovely sauna area, and the dining options were varied. However, I ended up in a non-renovated apartment that was very outdated, which was disappointing given the high price I paid. While some areas of the hotel were nice, the rooms could use a lot of improvement to justify the cost.
Rooms
5.0
Unfortunately, my room was in the south wing and hadn't been renovated in ages. It was not what I expected for the price, making it hard to appreciate my stay.
Service
5.0
When I raised my concerns about the room's condition, the reception staff were quite rude and unhelpful, which made the experience worse.
Location
Dining
6.0
The buffet style restaurant had plenty of options, but the food quality was mediocre. It could definitely be improved.
Facilities
8.0
The sauna and pool areas were really nice, providing a great way to relax after a day of skiing.
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